Welcome to DoctorAI!
These terms and conditions outline the rules and regulations for the use of DoctorAI’s Website, located at htttp://doctorai.com.au.
By accessing this website we assume you accept these terms and conditions. Do not continue to use DoctorAI if you do not agree with all of the terms and conditions stated on this page.
DoctorAI is a registered trademark (No. 2137836) and protected by the Australian Trade Marks Act 1995.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Telehealth consultation
- This video consultation is NOT for a medical emergency. Please call your medical emergency number (000 in Australia) or go to your nearest hospital if you need emergency care. This video consultation is to complement your general healthcare, and it must never replace face-to-face consultations with your doctor. You must not rely solely on this video consultation for your primary healthcare. You agree that you will consult your usual doctor after this consultation to follow up on your medical condition.
- The best practice of medicine requires a doctor to take a clinical history, examine the patients, order the appropriate tests, and finally arrive at a diagnosis to start the treatment. With limitations of the telehealth consultation, the doctor’s clinical assessment is based entirely on the history given by the patient and clinical features that can be seen on the video. Therefore, this telehealth consultation MUST NOT replace face-to-face consultation with your usual doctor. This telehealth consultation is merely to complement the traditional doctor consultation and provide solutions to simple medical conditions that do not require face-to-face consultation. It may only be suitable for certain medical conditions. You are aware that the doctor is not able to do a complete clinical assessment using the telehealth consultation, and you will provide a truthful and accurate history to assist the doctor in collecting all necessary information about your condition. Therefore, the doctor is not liable for making an incorrect clinical assessment if the information provided is inaccurate and/or the clinical feature is not presented to the doctor. You agree to waive the doctor’s liabilities if the doctor’s recommendation is not followed.
- This telehealth consultation is suitable for you to obtain treatment for simple medical conditions that do not require clinical examination and medical tests. However, if your condition does not improve in the next 24 hours, you must seek further medical attention.
- This telehealth consultation is suitable for: a. Simple medical conditions such as cold and flu, gastroenteritis, skin infection, dental infection, eye and ear infection, urinary tract infection, simple rashes, gastro-oesophageal reflux, travel medicine, or any general advice. b. Medical certificate: We are able to provide a medical certificate if you are not fit for study or work. However, we are NOT able to backdate a certificate. c. Repeat prescription: We are able to provide a repeat prescription of your regular medication if you can show us the medication label with your name and the doctor’s name on it. However, we are NOT able to prescribe any medications of addiction, painkillers, narcotics, medicinal cannabis, sleeping tablets, abortion pills (MS-2 Step) and any schedule 4 and 8 medications. d. Specialist referral: We are able to give you a referral to see any private specialist in Australia. However, we are NOT able to refer for termination of pregnancy.
- We are currently unable to provide any medical-legal/workplace/university/insurance/Centrelink reports.
- You will be bulk billed for this telehealth consultation if you have a valid Medicare card and subject to the conditions of bulk billing (see the main page for the conditions).
- You must be in Australia to use this video consultation.
- We provide the highest security and privacy for this video consultation. The video consultation is encrypted end-to-end by using a separate DTLS/SRTP connection for each connection. All media is sent over these secure connections and is encrypted only at the sender and decrypted only at the receiver.
- DoctorAI is committed to maintaining the confidentiality of your personal information. We collect your personal information such as name, date of birth, Medicare number, address, phone number, email, Centrelink health care card number, and next of kin (name and phone) in order for the doctor to provide a safe and effective telehealth consultation for your own benefit. We do not pass on your personal information to any third parties. We maintain the security of personal health information at all times and ensure that this information is only available to authorized members of staff. All personal health information recorded by your doctor is kept strictly confidential in accordance with the Royal Australian College of General Practitioners Guidelines. Records are kept up to date and as accurate as possible.
- Your credit card transaction will be processed securely, and no card details will be stored.
- You will receive a receipt of your payment in your registered email once credit card payment has been made.
- DoctorAI is a registered company based in WA. ABN 31 719 038 908.
- You are consented for the doctor to access your MyHealthRecord, during the telehealth consultation, for clinical management purpose.
- We have a zero tolerance approach to any verbal, aggressive, and violent abuse and behavior towards our doctors and staff members. We respectfully advise you that abuse and/or violence will not be tolerated under any circumstances, including raising your voice or persistent/unrealistic demands against the doctor’s medical advice. This may result in the person concerned being banned from using our services, and the action may be reported to the authorities for further action.
- If you have ever been identified under the Prescription Shopping Program by the Australian Government (Services Australia) Medicare program, you will NOT be able to use our telehealth service. You will not receive any consultation from our doctor. Please contact your own GP for your medical needs.
Refunds
- We provide a 100% satisfaction guarantee, and a refund will be made available, minus the credit card processing fee of 2.2%, if you are not 100% satisfied with our service or if your request cannot be completed via the telephone/video consultation. Our refund policy will be made in line with the Australian Consumer Law. The credit card processing fee of 2.2% charged by the Square payment gateway will not be refunded.
- However, we do not provide any refund in the following circumstances: a. If the consultation is for the request of medications of addiction, painkillers, narcotics, sleeping tablets, or medicinal cannabis (any schedule 4 and 8 medications). b. If you decline to follow the medical advice given by the doctor. c. If you have exhibited any verbal, aggressive, and violent abuse and behavior towards our doctors and staff members. NO refund will be given.
Cookies
We employ the use of cookies. By accessing DoctorAI, you agreed to use cookies in agreement with the DoctorAI’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, DoctorAI and/or its licensors own the intellectual property rights for all material on DoctorAI. All intellectual property rights are reserved. You may access this from DoctorAI for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from DoctorAI
- Sell, rent or sub-license material from DoctorAI
- Reproduce, duplicate or copy material from DoctorAI
- Redistribute content from DoctorAI
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. DoctorAI does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of DoctorAI,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, DoctorAI shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
DoctorAI reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant DoctorAI a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of DoctorAI; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to DoctorAI. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of DoctorAI’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Your Privacy
Please read Privacy Policy
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
