Terms And Conditions

Welcome to DoctorAI!

These terms and conditions outline the rules and regulations for the use of DoctorAI’s Website, located at htttp://doctorai.com.au.

By accessing this website we assume you accept these terms and conditions. Do not continue to use DoctorAI if you do not agree with all of the terms and conditions stated on this page.

DoctorAI is a registered trademark (No. 2137836) and protected by the Australian Trade Marks Act 1995.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Telehealth consultation

Emergency Disclaimer
This video consultation is not for medical emergencies. If you require emergency care, please call 000 (in Australia) or attend your nearest hospital immediately. This service is designed to complement, not replace, face-to-face care. You must not rely on it as your primary healthcare solution and agree to follow up with your usual doctor regarding your condition.
Nature of Telehealth & Clinical Limitations
Best medical practice involves taking a clinical history, performing an examination, ordering tests, and making a diagnosis to guide treatment. Due to the limitations of telehealth, the doctor’s assessment is based solely on the history you provide and what can be observed via video.
As such, this consultation must not replace an in-person visit with your usual doctor. It is intended only to complement traditional care and address simple medical conditions that do not require a physical examination. You acknowledge that a complete clinical assessment is not possible via telehealth.
You agree to provide a truthful and accurate history. The doctor cannot be held liable for an incorrect assessment if the information you provide is inaccurate or if relevant clinical features are not visible or disclosed. You also agree to waive liability should you fail to follow the doctor’s recommendations.
Scope of Use & Follow-Up
This service is suitable for managing simple medical conditions that do not require a physical examination or diagnostic testing. If your condition does not improve within 24 hours, you must seek further medical attention.
Service Inclusions & Exclusions
This telehealth consultation is suitable for:
a. Simple medical conditions, including but not limited to: cold and flu; gastroenteritis; skin, dental, eye, and ear infections; urinary tract infections; simple rashes; gastro-oesophageal reflux; travel medicine; and general medical advice.
b. Medical certificates: We can provide a medical certificate if you are unfit for work or study. We cannot backdate certificates.
c. Repeat prescriptions: We may issue a repeat prescription for your regular medication, provided you can show a medication label with your name and the prescribing doctor’s name.
We cannot prescribe: drugs of addiction; painkillers, narcotics, or sleeping tablets; medicinal cannabis; abortion pills (MS-2 Step); or any Schedule 4 or Schedule 8 medications.
d. Specialist referrals: We can provide referrals to private specialists in Australia. We cannot provide referrals for termination of pregnancy.
Reports
We are currently unable to provide medical-legal, workplace, university, insurance, or Centrelink reports.
Billing
If you hold a valid Medicare card, you will be bulk-billed for this consultation, subject to the conditions outlined on our main page.
Location Requirement
You must be located in Australia at the time of your video consultation.
Security & Privacy
We ensure the highest level of security and privacy for your video consultation. Each session uses an encrypted, end-to-end connection via separate DTLS/SRTP protocols. All media is transmitted over secure connections, encrypted at the sender’s end and decrypted only at the receiver’s end.
Collection & Handling of Personal Information
DoctorAI is committed to maintaining the confidentiality of your personal information. We collect details such as your name, date of birth, Medicare number, address, phone number, email, Centrelink healthcare card number, and next of kin (name and phone) to provide safe and effective care.
We do not share your personal information with third parties. All personal health information is securely maintained and accessible only to authorised staff, in accordance with the Royal Australian College of General Practitioners (RACGP) guidelines. Records are kept accurate and up to date.
Payment Security
Your credit card transaction is processed securely. No card details are stored by our system.
Payment Receipt
Once your credit card payment is processed, a receipt will be sent to your registered email address.
Provider Details
DoctorAI is a registered company based in Western Australia. ABN: 31 719 038 908.
My Health Record Consent
You consent to the doctor accessing your My Health Record during the telehealth consultation for clinical management purposes.
Code of Conduct
We maintain a zero-tolerance policy toward verbal abuse, aggression, or violent behavior directed at our doctors or staff. This includes raising your voice or making persistent, unrealistic demands contrary to medical advice. Any such behavior may result in being banned from our services and may be reported to the relevant authorities.
Prescription Shopping Program Restriction
If you have been identified under the Australian Government’s Prescription Shopping Program (Services Australia), you are not eligible to use our telehealth service and will not receive a consultation. Please contact your regular GP for ongoing care.

Refunds

We offer a 100% satisfaction guarantee. If you are not completely satisfied with our service, or if your request cannot be completed via telephone or video consultation, a refund will be provided, minus the 2.2% credit card processing fee charged by the Square payment gateway. All refunds are issued in accordance with the Australian Consumer Law.
No refund will be issued in the following circumstances:
a. The consultation involves a request for medications of addiction, painkillers, narcotics, sleeping tablets, medicinal cannabis, or any Schedule 4 or Schedule 8 medications.
b. You decline to follow the medical advice provided by the doctor.
c. You have engaged in verbal abuse, aggression, or violent behavior toward our doctors or staff members.

Cookies

We employ the use of cookies. By accessing DoctorAI, you agreed to use cookies in agreement with the DoctorAI’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, DoctorAI and/or its licensors own the intellectual property rights for all material on DoctorAI. All intellectual property rights are reserved. You may access this from DoctorAI for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from DoctorAI
Sell, rent or sub-license material from DoctorAI
Reproduce, duplicate or copy material from DoctorAI
Redistribute content from DoctorAI

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. DoctorAI does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of DoctorAI,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, DoctorAI shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

DoctorAI reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant DoctorAI a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of DoctorAI; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to DoctorAI. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of DoctorAI’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.